Refund Policy
Last updated: October 22, 2026
Durgical at durgical.app is operated by RC Capital Partners LLC (New Jersey, United States) and sold through Paddle.com, our reseller and Merchant of Record. Paddle processes every refund.
14-day refund, no questions asked
If Durgical Plus isn't right for you, ask for a full refund within 14 days of any payment: your first payment, a monthly renewal or a yearly renewal. You don't need to give a reason.
How to ask
- through the link in your Paddle receipt email, or at paddle.net, or
- by writing to info@durgical.com from the email you used to pay.
Refunds go back to your original payment method, usually within 5 to 10 business days after approval, depending on your bank. When a refund is made, Plus ends and your account moves to the free plan. Your notes are not deleted.
After 14 days
- You can cancel anytime in My account; you keep Plus until the end of the month or year you paid for, and you are not charged again. After the 14 days we don't refund the rest of a period.
- If we remove an important paid feature, or the service stops working for a long period, we refund the unused time.
Free plan
The free plan costs nothing, so there is nothing to refund. You are never charged unless you choose a paid plan.
Your legal rights come first
This policy is at least as generous as the right to cancel under the consumer laws of Colombia (retracto, Law 1480 of 2011), Mexico, Peru, Chile and Argentina, and as Paddle's own refund policy. If a law where you live gives you more, that law applies. In Colombia you may also ask your bank for a payment reversal (reversión del pago) in the cases the law allows.
When we may say no
Only in cases of clear fraud or abuse (for example, repeated buy-and-refund cycles to use paid features for free). Paddle makes the final decision on payments.
Contact
info@durgical.com · RC Capital Partners LLC, 210 Westervelt Ave, North Plainfield, NJ 07060, United States
Durgical and its logo are used with permission of Durgical SAS.